Consultation Skills Development Committee arrange 5-day intensive training in  consultation skills

Who can attend?

* All practicing physicians in direct contact with patients in all medical specialties

* Physicians in postgraduate training programs

* Physicians mastering Arabic & English languages

Prerequisite:

* It is advisable to read from the Arabic reference

(الأسس العلمية للاستشارة الطبية للدكتورة فايزة الريس) before attending the course, this will encourage the reader to participate more in discussion and workshops during the course.

The course organizer will send you the book after registration. 

Timetable

Saturday to Wednesday - From 8 AM to 3 PM

Saturday 8- 8.30                        8.30- 9                 9 - 10                   10 - 10-15           10-15- 11.15        11.15 - 12-30       12.30 1.30           1.30 - 3	Registration Introduction & Opener Exercise Illness Behavior Break Communication Skills Doctor -Patient Relationship Lunch & Pray Small Groups: 5 Participants in each group
Sunday
8- 8.30               8.30- 10             10 - 10-15          10-15- 11.15       11.15 - 12-30      12.30 1.30          1.30 - 3	Feedback & Opener Exercise Review Consultation Models Break Stott & Davis Model Workshop Byren & Long Model Workshop Lunch & Pray  Small Groups:                   5 Participants in each group
Monday
8- 8.30               8.30- 10             10 - 10-15          10-15- 11.15       11.15 - 12-30      12.30 1.30          1.30 - 3	Feedback & Opener Exercise Problem Solving & Thinking Skills Break Safety-Netting & uncertainty Compliance Lunch & Pray  Small Groups: 5 Participants in each group
Tuesday
8- 8.30                        8.30- 9                 9 - 10                   10 - 10-15           10-15- 11.15        11.15 - 12-30       12.30 1.30           1.30 - 3	Feedback & Opener Exercise Health Education Health Promotion Break Breaking Bad News Somatic Fixation / Counseling Lunch & Pray  Small Groups: 5 Participants in each group
Wednesday
8- 8.30                        8.30- 10                10 - 10-15           10-15- 11.15        11.15 - 12-30       12.30 1.30           1.30 - 3	Feedback & Opener Exercise Difficult Patients Break Job Stress How to master the new skills  Lunch & Pray  Consultation Skills Life Models Closure, Final Message & Recommendations

 Educational Methods:

* Short Lectures

* Small Group Discussion

* Exercises

* Educational games

* Role-Play

* Presentations By Participants

* Questionnaires & Feedback

The Course is approved by the Saudi Council for Medical Specialties / 26 credit hours

The Fees

* 2000 SR for physicians from KSA

* 4000 SR for physicians from outside the Kingdom

Limited number of seats - 30 participants in each course

The died line for registration is 1 month before the course or when the booking is complete

For more information ..

* Click References

* Click ماذا قيل عن الدورات

For more information and for registration contact us 

 Main Course Objectives

1. The main objective of this course is to help doctors to improve their attitudes and develop new skills in communication and consultation to deal with their patients more efficiently.

2. Improve the quality of patient's care

3. Increase patient's satisfaction

4. Increase doctor's satisfaction and feeling in control during their clinical practice 

Course Contents:

1.            Illness behaviur

2.            Communication skills

3.            Doctor-patient relationship

4.            Consultation models (Patient-centerd approach)

5.            Comprehensive patien's care (physical-social-psychological & spertual care. )

6.            Clinical thinking (Broad & systematic thinking)

7.            Safety-netting (Safe doctor)

8.            Reassurance skills

9.            Counseling skills

10.        Compliance

11.        Health education

12.        Health promotion

13.        Breaking bad news

14.        Dealing with difficult patients

15.        Self-awareness (Dealing with consultation stress)

16.        Others … 

Is this course needed?

Do doctors in KSA have any training in this field?

• In the Kingdom of Saudi Arabia, communication skills and consultation skills is neither in the curriculum of undergraduate medical collages nor in post graduate medical training of most of the medical specialties

• Some specialties like family medicine consider communication skills and consultation skills part of the training program, but the training methods in most of these programs are mainly theioritical (F. Rayes 1997.)

 Do doctors know the real reasons for the patient’s attendance?

• Patients bring 1.2 to 3.9 problemsin each visit

• Doctors discovered 50% of patient’s problems only.

• Doctors interrupt their patients after 18 seconds. (Beckman 1984).

• Only 23% of patients completed their opening statement

• The longer the doctor waited before interruption, the more complaints were elicited

• Allowing the patient to complete the opening statement led to a significant reduction in late arising problems

•  In only 1 out of 51 interrupted statements was the patient allowed to complete their opening statement later

• Doctors very often assume erroneously that the first complaint mentioned is the only one that the patient has brought.

• Patients who were allowed to complete their opening statement without interruption mostly took less than 60 seconds and none took longer than 150 seconds even when encouraged to continue.

How many minutes doctors spent in information giving?

• Only one minute in 20-minute interview spent in information giving (Makoul 1995)

 How much do patients remember?

• Only 50 to 60% of information given is recalled. The real difficulty is that patients do not always understand the meaning of key messages nor are they necessarily committed to the doctor’s view.

 Compliance:

§         On average 50% of the patients do not take their medicine at all or take it incorrectly (Meichenbaum 1987, Butler et al 1996)

§         Physician lack of warmth and friendliness was one of the most important variables related to poor levels of patient satisfaction and compliance.

• Non-compliance is enormously expensive. Estimates of the overall costs of non-compliance (including extra visits to physicians, laboratory tests, additional medications, hospital and nursing home admissions, lost productivity and premature death) are CAN$7-9 billion in Canada (Coambs et al 1995) and US$100 billion plus in the US (Berg et al 1993).

Medico legal complaints related to communication:   

• 70% of Medico legal complaints are related to communication (Levinson 1994).

 Patient satisfaction & doctor satisfaction:

• 30-40% of the patients express their lack of satisfaction from their physician (Schwent1992)

• 60% of the doctors feel unsatisfied and under great job stress (Appleton 1998)

 Is there evidence that consultation skills can overcome these problems and make a difference to Patients, doctors and outcomes of care?

• Many studies over the last 25 years have demonstrated that consultation skills can make a difference in all of the objective measurements of medical care - it is not just subjective.
• In several states of the USA, malpractice insurance companies award premium discounts of 3 to 10% annually to their insured physicians who attend a communication skills workshop (Carroll 1996).